HELP CENTER
Get Answers to Your Questions
What does a set of tracks contain?
Your digital set contains three types of files.
FULL MIX II This is a balanced track with all voices mixed together like you'd hear it in a performance. This will give you a great idea of how the piece will sound you're performing it!
PART PREDOMINANT II The desired part will stand out clearly while the other voices are singing along in a lower volume. This makes it easy to hear you voice without losing the harmony and support of the other voices.
PART LEFT II These tracks are to be used with headphones. The desired part will be heard in the left ear while the other parts are singing in the right ear. You want to hear your desired voice isolated? Simply leave the right ear off! Wanna sing without the disered voice backing you up? Just sing along with the other parts in the right ear and leave the left one off!
The amount of tracks varies, depending on the set you order. Some songs have more participating voices than others. You can check the amount in the 'voicing' colomn in my library. If the arrangement requires more than four voices you'll find the info in the 'voicing' colomn in my library. If it just says 'male' or 'female', the arrangement is written for four voices.
I ordered and paid. Where are my tracks?
Don't worry about it! Your order was placed and PayPal is registering the payment. As soon as I get notified by PayPal that the funds have cleared I manually send out an email with the ordered tracks! I make it my top priority to get you the tracks as soon as I possibly can. I'd hate for you to have to wait a minute longer than necessary after you've paid. However, I live in Europe, so you might order a set when it's nightime over here :). Don't worry though I usually send my tracks out within a couple of hours, if not immediately. So hang in there, I'm working on it :). If in the rarest of occasions you haven't heard from me within 24 hours, something went wrong. Please don't hesitate to send an email to sgtsonnytracks@gmail.com and I'll get to investigating straight away!
Thank you very much for your patience and understanding!
I see you have the male tracks, but I need the female tracks. Can you help me out?
I most certainly can and don't worry, you don't have to pay the full amount of a custom set. If I already have the male tracks in my library I can use those to make a perfect fit with the female chart through pitching the audio. Before you purchase the pitched up set, I'll make a small sample of a couple of bars so you can hear what the tracks will sound like. If you are satisfied with the result you can order the full set and I'll get started on making the tracks a perfect match with you sheet music in the desired key.
Do you also sell sheet music?
As a learning tracks provider, I'm not allowed to distribute sheet music for any arrangements I did not arrange myself (see the arranger colomn in the library). Mechanical licensing fees are the responsibility of the customer. By buying learning tracks from SgtSonny Tracks, you agree to the responsibility of purchasing mechanical licensing fees for the amount copies you make. Mechanical licensing fees are collected to pay royalties to the copyright owners.
I do not provide sheet music for copyrighted or public domain songs. Sheet music should be legally purchased for the songs that you are purchasing and receiving tracks for. Please contact the arranger to purchase sheet music for your group. If you should encounter any problems, send me an email and I'll happily try to help you out.
I can't find an answer to my question on this page. Where can I look?
Stop searching! If you have ANY questions about the tracks, the process, sheet music, payment, special requests, rush orders, custom arrangements,...
Please don't hesitate to send me an email! You can honestly never bother me with your questions. Just drop me a line and I'm sure I can help you out faster than you can say "I saw a kitten eating chicken in the kitchen". Send an email and I'll get back to you asap: sgtsonnytracks@gmail.com